• 1) Leading vs. Managing
• 2) The Human Connection, Expectations vs. Results
• 3) The Broken Link
• 4) The Mediator
• 5) The Mentor
• 6) The Decision Maker
• 7) The Teacher
• 8) The Driver of Change
• 9) The Upside Down Pyramid Theory
• 10) Multi Level Action Planning and Alignment
• 11) The Communicator/Motivator
• 12) Manage Through Influence, Not Authority
BONUS:
• 13) Bringing it All Together Through Loyalty
• 14) The Life Changer
• 15) The Pursuit of Perfection
• 16) What is Perfection?
• BONUS READ: 5 Steps To Making It In Corporate America
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